DPR Privacy Notice – Our privacy policy will provide you with details of how we collect and process your personal data at www.PetCare247.co.uk, including any information you may provide when using our website for purchasing product(s), newsletter sign up or take part in competitions we run.
By providing us with your data, you warrant to us that you are over 13 years of age.
Full details: PetCare 24/7, 202 Hampton Road, Twickenham, TW2 5NJ
Name of legal entity: PetCare 24/7, 202 Hampton Road, Twickenham, TW2 5NJ
PetCare 24/7 and www.PetCare247.co.uk are trading names of Pets TLC Ltd, Registered in England number: 08477331.
Our registered office is 202 Hampton Road, Twickenham, TW2 5NJ
Our VAT registration number is 219024042.
Email address: admin@petcare247.co.uk
Postal address: Data Controller, PetCare 24/7, 202 Hampton Road, Twickenham, TW2 5NJ
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by updating your account details on the website. Click here to update your personal details https://www.petcare247.co.uk/login.php
Personal data means any information capable of identifying an individual. It does not include anonymised data.
PetCare 24/7 may collect the following information about you:
Our websites are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
We also receive personal data from trusted third parties who provide services to our customers under the PetCare 24/7 brand, such as our Loyalty Scheme.
PetCare 24/7 collects data about you through a variety of different methods including:
PetCare 24/7 uses your personal data:
PetCare 24/7 will only use your personal data when legally permitted.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email.
You can always withdraw your consent to marketing at any time by either emailing us or clicking on the unsubscribe link in every marketing email we sent.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at privacy@petcare247.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
PetCare 24/7 collects and uses customers’ personal data because is it necessary for:
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of PetCare 24/7 including:
You will receive marketing communications from us if you have:
You can ask us or third parties to stop sending you marketing messages at any time by sending an email to privacy@petcare247.co.uk or by following the Opt Out link in the marketing emails sent to you.
Opting Out of marketing communications from PetCare 24/7 will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
We process the use of individual data under the terms of legitimate interest for marketing purposes.
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose we collected your data for. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at privacy@petcare247.co.uk
If we intend to use your data for a purpose unrelated to the purpose for which the data was collected, we will notify you prior to the use of your data and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law. For example, a legal entity in the event of a bad debt.
We may share your data to some entities listed below:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
PetCare 24/7 is committed to keeping your personal data safe and secure.
Our security measures include:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data; where we no longer have any legal reason to retain your personal data.
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact details set out below:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ or by email at privacy@petcare247.co.uk
There are no fees for you to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive and reserve the right to refuse to comply with your requests in these circumstances.
We will respond to all legitimate requests within one month unless your request is particularly complex and requires extra time for us to process it.
Our website may include links to third-party websites, plug-ins and applications to make additional products and services available to you. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. PetCare 24/7 does not control these third-party websites and are not responsible for their privacy statements or how the process your personal data. Please read their Privacy Policy if you wish to find out more about the use of your processing and use of your personal data.
PetCare 24/7 website (www.PetCare247.co.uk) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high-quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour. For more information about cookies, including how we use them and how to disable them, read our full Cookie Policy.
By using and browsing the PetCare 24/7, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
Please not that if you disable or refuse cookies, some part of our website may not work as intended to or become inaccessible.